Certificate II in Customer Engagement
Why choose this course?
The Certificate II in Customer Engagement is designed for people who wish to interact with customers. This qualification prepares students to gain employment in businesses driven by customer relationships or office administration. Students will gain essential customer service skills, effective communication skills and will also learn about key technologies used for customer engagement.
Successful graduates of the Certificate II in Customer Engagement will be able to interact with customers, capture key customer data, receive and respond to customer requests, handle customer complaints and work in a team environment.