BSB20215 Certificate II in Customer Engagement

CRICOS: 091727G

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Overview

The Certificate II in Customer Engagement is designed for people who wish to interact with customers. This qualification prepares students to gain employment in businesses driven by customer relationships or office administration.  Students will gain essential customer service skills, effective communication skills and will also learn about key technologies used for customer engagement. Successful graduates will be able to interact with customers, receive and respond to customer requests, handle customer complaints and work in a team environment.

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Pre-requisites

Students should be a minimum of 18 years of age. and must have completed Year 10 or equivalent. Non school-leavers are selected according to eligibility and merit, vocational experience, previous study and personal competencies. English language requirements: IELTS 4.5 (with no individual band less than 4.5) or equivalent), or Site pre-admission test level 3.

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Key dates

Duration: 2 terms over 28 weeks
Intake dates 2019: Monthly

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Pathways

Certificate II in Customer Engagement provides a foundation for higher level business-related qualifications including the Cert III in Business, Cert IV in Business,Diploma of Business Administration and the Diploma of Leadership and Management. Completion of a Site Institute Diploma will provide you with a pathway into a bachelor degree at leading Australian Universities.

http://www.si.edu.au/wp-content/themes/salient/css/fonts/svg/arrows_shrink.svg

Overview

The Certificate II in Customer Engagement is designed for people who wish to interact with customers. This qualification prepares students to gain employment in businesses driven by customer relationships or office administration.  Students will gain essential customer service skills, effective communication skills and will also learn about key technologies used for customer engagement. Successful graduates will be able to interact with customers, receive and respond to customer requests, handle customer complaints and work in a team environment.

http://www.si.edu.au/wp-content/themes/salient/css/fonts/svg/basic_elaboration_calendar_check.svg

Pre-requisites

Students should be a minimum of 18 years of age. and must have completed Year 10 or equivalent. Non school-leavers are selected according to eligibility and merit, vocational experience, previous study and personal competencies. English language requirements: IELTS 4.5 (with no individual band less than 4.5) or equivalent), or Site pre-admission test level 3.

http://www.si.edu.au/wp-content/themes/salient/css/fonts/svg/basic_clessidre.svg

Key dates and fees

Course fees: $3,700
Duration: 2 terms over 28 weeks
Intake dates 2018: Monthly

http://www.si.edu.au/wp-content/themes/salient/css/fonts/svg/basic_paperplane.svg

Pathways

Certificate II in Customer Engagement provides a foundation for higher level business-related qualifications including the Cert III in Business, Cert IV in Business,Diploma of Business Administration and the Diploma of Leadership and Management. Completion of a Site Institute Diploma will provide you with a pathway into a bachelor degree at leading Australian Universities.

Hear from real students

Site Institute students share their experiences about studying with us.

Jivago

Home country: Brazil

I like studying at Site Institute because of the trainers' and staff. I chose to study internationally for the experience and to learn English.

Bibiana

Home country: Colombia

Studying abroad, meeting people from all over the world, learning about different cultures, subjects is just one of the most rewarding experiences a person can have.