BSB20215 Certificate II in Customer Engagement

CRICOS: 091727G



The Certificate II in Customer Engagement is designed for people who wish to interact with customers. This qualification prepares students to gain employment in businesses driven by customer relationships or office administration. Students will gain essential customer service skills, effective communication skills and will also learn about key technologies used for customer engagement. Successful graduates will be able to interact with customers, receive and respond to customer requests, handle customer complaints and work in a team environment.


Students must be at least 18 years old and must have completed Australian secondary education at Year 10 or equivalent. Non-school-leavers are selected according to eligibility and merit, vocational experience, previous study and personal competencies. English language requirements: IELTS 4.5 (with no individual band less than 4.5) or equivalent, or Site Institute pre-admission test at Level 3.

Key dates

Duration: Two terms over 28 weeks Intake dates 2019: Monthly


Certificate II in Customer Engagement provides a foundation for higher level business-related qualifications including the Certificate III in Business, Certificate IV in Business, Diploma of Business Administration and the Diploma of Leadership and Management. Completion of a Site Institute diploma will provide you with a pathway into a Bachelor’s degree at leading Australian universities.


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